Repetition for real-time coordination of action: Lexical and non-lexical vocalizations in collaborative time management
Article in Discourse Studies (February 2024)
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Chapter 9. And the postcode darlin’ . Vocative variation in service encounters on the telephone in Northern England
Book chapter (August 2023)
On the verge of (in)directness: Managing complaints in service interactions
Article in Journal of Pragmatics (August 2023)