Javiera Macaya, André Alves, Fernando Meirelles, Maria Cunha. Digital by Default: The Use of Service Channels by Citizens. 18th International Conference on Electronic Government (EGOV), Sep 2019, San Benedetto del Tronto, Italy. pp.326-337, ⟨10.1007/978-3
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Javiera Macaya, André Alves, Fernando Meirelles, Maria Cunha. Digital by Default: The Use of Service Channels by Citizens.