Conceptualising the “Hospitable Service Mindset” for the future hospitality workforce
Article in Journal of Hospitality and Tourism Management (March 2024)
The most recent citing publications are shown below. View all 29 publications that cite this research output on Dimensions.
Spoken service language for customer well-being in a transformative service context: residential aged care
Article in Journal of Service Theory and Practice (February 2024)
Co-creating cultural heterotopic spaces in Airbnb
Article in Journal of Business Research (February 2024)