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“You keep saying you are sorry”. Exploring the use of sorry in customer communication on Twitter

Overview of attention for article published in Discourse, Context and Media, March 2021
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About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • Among the highest-scoring outputs from this source (#45 of 295)
  • High Attention Score compared to outputs of the same age (81st percentile)
  • Above-average Attention Score compared to outputs of the same age and source (61st percentile)

Mentioned by

twitter
13 X users

Citations

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12 Dimensions

Readers on

mendeley
41 Mendeley