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Measuring customer aggression: Scale development and validation

Overview of attention for article published in Journal of Retailing & Consumer Services, July 2023
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About this Attention Score

  • In the top 5% of all research outputs scored by Altmetric
  • Among the highest-scoring outputs from this source (#44 of 823)
  • High Attention Score compared to outputs of the same age (94th percentile)
  • High Attention Score compared to outputs of the same age and source (91st percentile)

Mentioned by

news
5 news outlets
twitter
3 X users

Citations

dimensions_citation
1 Dimensions

Readers on

mendeley
50 Mendeley
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Title
Measuring customer aggression: Scale development and validation
Published in
Journal of Retailing & Consumer Services, July 2023
DOI 10.1016/j.jretconser.2023.103348
Authors

Gary Mortimer, Shasha Wang, María Lucila Osorio Andrade

X Demographics

X Demographics

The data shown below were collected from the profiles of 3 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 50 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 50 100%

Demographic breakdown

Readers by professional status Count As %
Unspecified 7 14%
Lecturer 7 14%
Student > Ph. D. Student 4 8%
Lecturer > Senior Lecturer 2 4%
Professor > Associate Professor 2 4%
Other 3 6%
Unknown 25 50%
Readers by discipline Count As %
Business, Management and Accounting 10 20%
Unspecified 7 14%
Social Sciences 3 6%
Psychology 2 4%
Linguistics 1 2%
Other 2 4%
Unknown 25 50%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 40. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 02 January 2024.
All research outputs
#1,018,189
of 25,394,764 outputs
Outputs from Journal of Retailing & Consumer Services
#44
of 823 outputs
Outputs of similar age
#19,678
of 370,193 outputs
Outputs of similar age from Journal of Retailing & Consumer Services
#1
of 12 outputs
Altmetric has tracked 25,394,764 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 95th percentile: it's in the top 5% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 823 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 9.5. This one has done particularly well, scoring higher than 94% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 370,193 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 94% of its contemporaries.
We're also able to compare this research output to 12 others from the same source and published within six weeks on either side of this one. This one has done particularly well, scoring higher than 91% of its contemporaries.