RT @ProfRetail: An @SDAunion survey found 76% of workers experienced verbal abuse & 12.5% physical violence, up 50% on 2021. New @QUT rese…
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RT @ProfRetail: An @SDAunion survey found 76% of workers experienced verbal abuse & 12.5% physical violence, up 50% on 2021. New @QUT rese…
2,743 followers
An @SDAunion survey found 76% of workers experienced verbal abuse & 12.5% physical violence, up 50% on 2021. New @QUT research identifies the range of customer aggression and provides a tool to measure incidents. READ: https://t.co/Bkjb9asCPJ #retail
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The study offers a simple 19-item survey to measure the range of aggressive customer behaviours & offers strategies to mitigate such behaviours. Available here: https://t.co/quJzGEvk1m @QUT @retailaustralia @NRFnews #retail https://t.co/33NoGiNGd6