A social exchange perspective on boosting customer loyalty through culturally competent servers

Overview of attention for article published in Journal of Hospitality Marketing & Management, February 2023

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About this Attention Score

Among the highest-scoring outputs from this source (#17 of 151)
Good Attention Score compared to outputs of the same age (71st percentile)
High Attention Score compared to outputs of the same age and source (99th percentile)

Mentioned by

twitter: 4 X users

Citations

dimensions_citation: 4 Dimensions

Readers on

mendeley: 46 Mendeley

Summary X Dimensions citations

So far, Altmetric has seen 4 X posts from 4 X users, with an upper bound of 2,794 followers.

Check out a new research paper from our PHEHF research centre! #research #customerloyalty

01 May 2023

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A social exchange perspective on boosting customer loyalty through culturally competent servers https://t.co/L0OfpEHoHR @TorrensUni @mandibaker6

25 Apr 2023

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Do culturally competent employees elicit guest gratitude and loyalty? Apparently, if they have cultural awareness and skills, they do! New research up in #JHMM Aaron Hsiao @EmilyJintaoMa @mandibaker6 Jingjing Xu https://t.co/yVaP7XTImZ

06 Mar 2023

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A social exchange perspective on boosting customer loyalty through culturally competent servers Aaron Hsiao, Emily (Jintao) Ma, Anita Manfreda, Mandi Baker, and Jingjing Xu https://t.co/3Xb9f8seNe Congratulations to the authors!!! 👏👏👏 https://t.co/mrYFnZi

05 Mar 2023

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