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X Demographics
Mendeley readers
Attention Score in Context
| Title |
Customer intention to participate in service recovery: what is it and what are the drivers?
|
|---|---|
| Published in |
Journal of Service Theory and Practice, November 2023
|
| DOI | 10.1108/jstp-11-2022-0250 |
| Authors |
Gurbir Singh, Abhishek Mishra |
X Demographics
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| India | 2 | 100% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Members of the public | 2 | 100% |
Mendeley readers
The data shown below were compiled from readership statistics for 12 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 12 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Ph. D. Student | 2 | 17% |
| Student > Doctoral Student | 2 | 17% |
| Professor > Associate Professor | 1 | 8% |
| Lecturer | 1 | 8% |
| Unspecified | 1 | 8% |
| Other | 0 | 0% |
| Unknown | 5 | 42% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 4 | 33% |
| Unspecified | 1 | 8% |
| Linguistics | 1 | 8% |
| Psychology | 1 | 8% |
| Unknown | 5 | 42% |
Attention Score in Context
This research output has an Altmetric Attention Score of 1. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 09 November 2023.
All research outputs
#16,851,012
of 24,777,509 outputs
Outputs from Journal of Service Theory and Practice
#32
of 66 outputs
Outputs of similar age
#90,004
of 173,935 outputs
Outputs of similar age from Journal of Service Theory and Practice
#1
of 1 outputs
Altmetric has tracked 24,777,509 research outputs across all sources so far. This one is in the 21st percentile – i.e., 21% of other outputs scored the same or lower than it.
So far Altmetric has tracked 66 research outputs from this source. They receive a mean Attention Score of 2.9. This one is in the 22nd percentile – i.e., 22% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 173,935 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 36th percentile – i.e., 36% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 1 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them