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X Demographics
Mendeley readers
Attention Score in Context
| Title |
AI concierge in the customer journey: what is it and how can it add value to the customer?
|
|---|---|
| Published in |
Journal of Service Management, May 2024
|
| DOI | 10.1108/josm-12-2023-0523 |
| Authors |
Stephanie Q. Liu, Khadija Ali Vakeel, Nicholas A. Smith, Roya Sadat Alavipour, Chunhao Wei, Jochen Wirtz |
X Demographics
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 1 | 100% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Members of the public | 1 | 100% |
Mendeley readers
The data shown below were compiled from readership statistics for 64 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 64 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Unspecified | 34 | 53% |
| Student > Doctoral Student | 3 | 5% |
| Researcher | 2 | 3% |
| Student > Bachelor | 2 | 3% |
| Lecturer | 2 | 3% |
| Other | 4 | 6% |
| Unknown | 17 | 27% |
| Readers by discipline | Count | As % |
|---|---|---|
| Unspecified | 35 | 55% |
| Business, Management and Accounting | 8 | 13% |
| Computer Science | 1 | 2% |
| Economics, Econometrics and Finance | 1 | 2% |
| Social Sciences | 1 | 2% |
| Other | 0 | 0% |
| Unknown | 18 | 28% |
Attention Score in Context
This research output has an Altmetric Attention Score of 83. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 19 July 2024.
All research outputs
#542,313
of 26,352,912 outputs
Outputs from Journal of Service Management
#4
of 242 outputs
Outputs of similar age
#8,320
of 333,865 outputs
Outputs of similar age from Journal of Service Management
#1
of 3 outputs
Altmetric has tracked 26,352,912 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 97th percentile: it's in the top 5% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 242 research outputs from this source. They typically receive a little more attention than average, with a mean Attention Score of 7.5. This one has done particularly well, scoring higher than 98% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 333,865 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 97% of its contemporaries.
We're also able to compare this research output to 3 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them