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AI concierge in the customer journey: what is it and how can it add value to the customer?

Overview of attention for article published in Journal of Service Management, May 2024
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About this Attention Score

  • In the top 5% of all research outputs scored by Altmetric
  • One of the highest-scoring outputs from this source (#5 of 244)
  • High Attention Score compared to outputs of the same age (97th percentile)

Mentioned by

news
10 news outlets
blogs
1 blog
twitter
1 X user

Readers on

mendeley
25 Mendeley
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Title
AI concierge in the customer journey: what is it and how can it add value to the customer?
Published in
Journal of Service Management, May 2024
DOI 10.1108/josm-12-2023-0523
Authors

Stephanie Q. Liu, Khadija Ali Vakeel, Nicholas A. Smith, Roya Sadat Alavipour, Chunhao Wei, Jochen Wirtz

X Demographics

X Demographics

The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 25 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 25 100%

Demographic breakdown

Readers by professional status Count As %
Unspecified 8 32%
Student > Doctoral Student 3 12%
Lecturer 2 8%
Student > Bachelor 2 8%
Other 1 4%
Other 1 4%
Unknown 8 32%
Readers by discipline Count As %
Unspecified 8 32%
Business, Management and Accounting 6 24%
Economics, Econometrics and Finance 1 4%
Social Sciences 1 4%
Unknown 9 36%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 80. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 12 June 2024.
All research outputs
#555,635
of 26,124,608 outputs
Outputs from Journal of Service Management
#5
of 244 outputs
Outputs of similar age
#7,302
of 298,158 outputs
Outputs of similar age from Journal of Service Management
#1
of 3 outputs
Altmetric has tracked 26,124,608 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 97th percentile: it's in the top 5% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 244 research outputs from this source. They typically receive a little more attention than average, with a mean Attention Score of 7.4. This one has done particularly well, scoring higher than 97% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 298,158 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 97% of its contemporaries.
We're also able to compare this research output to 3 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them