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Engineering and Management of IT-based Service Systems

Overview of attention for book
Cover of 'Engineering and Management of IT-based Service Systems'

Table of Contents

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    Book Overview
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    Chapter 1 Knowledge Management in ITSM: Applying the DIKW Model
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    Chapter 2 IT Governance in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution
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    Chapter 3 DSS Based IT Service Support Process Reengineering Using ITIL: A Case Study
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    Chapter 4 Managing Cloud Services with IT Service Management Practices
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    Chapter 5 Towards Semantic Support for Business Process Integration
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    Chapter 6 Integrating ERP with Negotiation Tools in Supply Chain
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    Chapter 7 Adaptive Applications: Definition and Usability in IT-based Service Systems Management
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    Chapter 8 Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management
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    Chapter 9 Improving Decision-Making for Clinical Research and Health Administration
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    Chapter 10 Architecture for Business Intelligence Design on the IT Service Management Scope
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    Chapter 11 Improving IT Service Management with Decision-Making Support Systems
Attention for Chapter 11: Improving IT Service Management with Decision-Making Support Systems
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Citations

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9 Mendeley
Summary Dimensions citations
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Chapter title
Improving IT Service Management with Decision-Making Support Systems
Chapter number 11
Book title
Engineering and Management of IT-based Service Systems
Published by
Springer Berlin Heidelberg, October 2013
DOI 10.1007/978-3-642-39928-2_11
Book ISBNs
978-3-64-239927-5, 978-3-64-239928-2
Authors

Manuel Mora, Gloria Phillips-Wren, Francisco Cervantes-Pérez, Leonardo Garrido, Ovsei Gelman

Editors

Manuel Mora, Jorge Marx Gómez, Leonardo Garrido, Francisco Cervantes Pérez

View on publisher site
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 9 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 9 100%

Demographic breakdown

Readers by professional status Count As %
Student > Master 5 56%
Professor > Associate Professor 1 11%
Professor 1 11%
Unknown 2 22%
Readers by discipline Count As %
Computer Science 5 56%
Engineering 2 22%
Unknown 2 22%

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