Application of Social Media in Crisis Management

Chapter 1 Introduction

Chapter 2 Human Factors in Crisis, Disaster and Emergency: Some Policy Implications and Lessons of Effective Communication

Chapter 3 Crisis Management, Social Media, and Smart Devices

Chapter 4 Case Studies in Crisis Communication: Some Pointers to Best Practice

Chapter 5 Best Practices in the Design of a Citizen Focused Crisis Management Platform

Chapter 6 Analyzing Crowd-Sourced Information and Social Media for Crisis Management

Chapter 7 The ATHENA Mobile Application

Chapter 8 Standardization to Deal with Multilingual Information in Social Media During Large-Scale Crisis Situations Using Crisis Management Language

Chapter 9 Cloud-Based Intelligence Aquisition and Processing for Crisis Management

Chapter 11 Legal Considerations Relating to the Police Use of Social Media

Chapter 12 Preliminary ATHENA Case Studies: Test-Bed Development and Delivery

Chapter 13 The Final ATHENA Test Case: An Integrated View of ATHENA

Chapter 14 Concluding Remarks