Title |
Avaliação da satisfação dos usuários dos Centros de Especialidades Odontológicas da macrorregião Sudeste de Minas Gerais, 2013
|
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Published in |
Epidemiologia e Serviços de Saúde, January 2016
|
DOI | 10.5123/s1679-49742016000100014 |
Pubmed ID | |
Authors |
Elisa Shizuê Kitamura, Ronaldo Rocha Bastos, Pamella Valente Palma, Isabel Cristina Gonçalves Leite |
Abstract |
this was a cross-sectional study using the Oral Health Services Quality Assessment Questionnaire, with a probabilistic sample of 256 patients, using multiple linear regression to identify variables associated with their satisfaction. most patients stated they were satisfied (86.7%), followed by barely satisfied (10.2%) and very satisfied (3.1%); there were differences in satisfaction among patients attending the different SDCs; independent variables associated with patient satisfaction were 'improved self-perceived oral health' (p=0.001) and less 'waiting time at the clinic' (p<0.001). he majority of patients were satisfied with the service provided; variables not analyzed in this study, including infrastructure, human resources and management, may have influenced the differences in patient satisfaction found between the different SDCs. |
Mendeley readers
Geographical breakdown
Country | Count | As % |
---|---|---|
Unknown | 40 | 100% |
Demographic breakdown
Readers by professional status | Count | As % |
---|---|---|
Student > Master | 7 | 18% |
Student > Postgraduate | 6 | 15% |
Professor | 4 | 10% |
Student > Ph. D. Student | 4 | 10% |
Student > Bachelor | 3 | 8% |
Other | 5 | 13% |
Unknown | 11 | 28% |
Readers by discipline | Count | As % |
---|---|---|
Medicine and Dentistry | 22 | 55% |
Social Sciences | 3 | 8% |
Nursing and Health Professions | 3 | 8% |
Unknown | 12 | 30% |