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Beyond Bureaucracy

Overview of attention for book
Cover of 'Beyond Bureaucracy'

Table of Contents

  1. Altmetric Badge
    Book Overview
  2. Altmetric Badge
    Chapter 1 Digital Limits of Government: The Failure of E-Democracy
  3. Altmetric Badge
    Chapter 2 Beyond Bureaucracy
  4. Altmetric Badge
    Chapter 3 In Defence of Bureaucracy: Governance and Public Values in a Digital Age
  5. Altmetric Badge
    Chapter 4 A Trans-Disciplinary Approach Towards Understanding the State in the Information Society Era
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    Chapter 5 Participatory Budgeting and Democratic Innovation: Some Analytical Variables
  7. Altmetric Badge
    Chapter 6 Virtual Currencies as the Starting Point for Changes in Financial Ecosystem
  8. Altmetric Badge
    Chapter 7 The New Governance of ICT Standards in Europe
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    Chapter 8 Social Innovation in Practice: Opportunities for Citizens and Governments
  10. Altmetric Badge
    Chapter 9 Going Beyond Bureaucracy Through Gamification: Innovation Labs and Citizen Engagement in the Case of “Mapaton” in Mexico City
  11. Altmetric Badge
    Chapter 10 Participatory Constitutional Design: A Grassroots Experiment for (Re)Designing the Constitution in Greece
  12. Altmetric Badge
    Chapter 11 Citizen Observatories: Concept, Opportunities and Communication with Citizens in the First EU Experiences
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    Chapter 12 What Do the People Think?: E-Petitioning and Policy Decision Making
  14. Altmetric Badge
    Chapter 13 Mass Online Deliberation in Participatory Policy-Making—Part I
  15. Altmetric Badge
    Chapter 14 Mass Online Deliberation in Participatory Policy-Making—Part II
  16. Altmetric Badge
    Chapter 15 Converting the Outcomes of Citizens’ Discourses in the Cyberspace into Policy Inputs for More Democratic and Effective Government
  17. Altmetric Badge
    Chapter 16 From Weber to the Web… Can ICT Reduce Bureaucratic Corruption?
  18. Altmetric Badge
    Chapter 17 Public Services Reengineering Through Cost Analysis and Simulation: The eGOVSIM II Platform
  19. Altmetric Badge
    Chapter 18 Citizen Relationship Management in Local Governments: The Potential of 311 for Public Service Delivery
  20. Altmetric Badge
    Chapter 19 Digitalization in Greece: State of Play, Barriers, Challenges, Solutions
  21. Altmetric Badge
    Chapter 20 Erratum to: Participatory Constitutional Design: A Grassroots Experiment for (Re)Designing the Constitution in Greece
Attention for Chapter 18: Citizen Relationship Management in Local Governments: The Potential of 311 for Public Service Delivery
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About this Attention Score

  • Above-average Attention Score compared to outputs of the same age (52nd percentile)

Mentioned by

wikipedia
1 Wikipedia page

Citations

dimensions_citation
7 Dimensions

Readers on

mendeley
35 Mendeley
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Chapter title
Citizen Relationship Management in Local Governments: The Potential of 311 for Public Service Delivery
Chapter number 18
Book title
Beyond Bureaucracy
Published in
Public Administration and Information Technology, April 2017
DOI 10.1007/978-3-319-54142-6_18
Book ISBNs
978-3-31-954141-9, 978-3-31-954142-6
Authors

Sarah Hartmann, Agnes Mainka, Wolfgang G. Stock, Hartmann, Sarah, Mainka, Agnes, Stock, Wolfgang G.

Editors

Alois A. Paulin, Leonidas G. Anthopoulos, Christopher G. Reddick

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 35 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Germany 1 3%
Unknown 34 97%

Demographic breakdown

Readers by professional status Count As %
Student > Master 7 20%
Researcher 6 17%
Student > Ph. D. Student 5 14%
Professor > Associate Professor 2 6%
Student > Bachelor 2 6%
Other 3 9%
Unknown 10 29%
Readers by discipline Count As %
Computer Science 8 23%
Social Sciences 5 14%
Business, Management and Accounting 3 9%
Engineering 3 9%
Linguistics 1 3%
Other 4 11%
Unknown 11 31%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 3. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 08 May 2022.
All research outputs
#8,785,110
of 25,992,468 outputs
Outputs from Public Administration and Information Technology
#1
of 1 outputs
Outputs of similar age
#127,377
of 327,311 outputs
Outputs of similar age from Public Administration and Information Technology
#1
of 1 outputs
Altmetric has tracked 25,992,468 research outputs across all sources so far. This one is in the 43rd percentile – i.e., 43% of other outputs scored the same or lower than it.
So far Altmetric has tracked 1 research outputs from this source. They receive a mean Attention Score of 3.0. This one scored the same or higher as 0 of them.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 327,311 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 52% of its contemporaries.
We're also able to compare this research output to 1 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them