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Outsourcing and Offshoring Business Services

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Cover of 'Outsourcing and Offshoring Business Services'

Table of Contents

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    Book Overview
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    Chapter 1 Introduction
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    Chapter 2 Theoretical Perspectives on the Outsourcing of Information Systems
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    Chapter 3 The Information Technology Outsourcing Risk: A Transaction Cost and Agency Theory-Based Perspective
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    Chapter 4 Moments of Governance in IS Outsourcing: Conceptualizing Effects of Contracts on Value Capture and Creation
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    Chapter 5 Norm Development in Outsourcing Relationships
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    Chapter 6 Organizational Design of IT Supplier Relationship Management: A Multiple Case Study of Five Client Companies
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    Chapter 7 How Do IT Outsourcing Vendors Respond to Shocks in Client Demand? A Resource Dependence Perspective
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    Chapter 8 Operational Capabilities Development in Mediated Offshore Software Services Models
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    Chapter 9 A Dynamic Model of Offshore Software Development
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    Chapter 10 Anxiety and Psychological Security in Offshoring Relationships: The Role and Development of Trust as Emotional Commitment
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    Chapter 11 Cross-cultural (Mis)Communication in IS Offshoring: Understanding Through Conversation Analysis
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    Chapter 12 Applying Multiple Perspectives to the BPO Decision: A Case Study of Call Centres in Australia
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    Chapter 13 A Historical Review of the Information Technology and Business Process Captive Centre Sector
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    Chapter 14 Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions
Attention for Chapter 13: A Historical Review of the Information Technology and Business Process Captive Centre Sector
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Citations

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Chapter title
A Historical Review of the Information Technology and Business Process Captive Centre Sector
Chapter number 13
Book title
Outsourcing and Offshoring Business Services
Published by
Palgrave Macmillan, Cham, January 2017
DOI 10.1007/978-3-319-52651-5_13
Book ISBNs
978-3-31-952650-8, 978-3-31-952651-5
Authors

Ilan Oshri, Bob van Uhm

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 3 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 3 100%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 1 33%
Researcher 1 33%
Unknown 1 33%
Readers by discipline Count As %
Business, Management and Accounting 1 33%
Economics, Econometrics and Finance 1 33%
Unknown 1 33%