↓ Skip to main content

Measuring Patient Experience: Concepts and Methods

Overview of attention for article published in The Patient, May 2014
Altmetric Badge

About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • Among the highest-scoring outputs from this source (#29 of 324)
  • High Attention Score compared to outputs of the same age (89th percentile)
  • High Attention Score compared to outputs of the same age and source (85th percentile)

Mentioned by

1 policy source
18 tweeters


64 Dimensions

Readers on

166 Mendeley
You are seeing a free-to-access but limited selection of the activity Altmetric has collected about this research output. Click here to find out more.
Measuring Patient Experience: Concepts and Methods
Published in
The Patient, May 2014
DOI 10.1007/s40271-014-0060-5
Pubmed ID

Faraz Ahmed, Jenni Burt, Martin Roland


Providing a good patient experience is a key part of providing high-quality medical care. This paper explains why patient experience is important in its own right, and its relationship to other domains of quality. We describe methods of measuring patient experience, including issues relating to validity, reliability and response bias. Differences in reported patient experience may sometimes reflect differences in expectations of different population groups and we describe the arguments for and against adjusting patient experience data for population characteristics. As with other quality improvement strategies, feeding back patient experience data on its own is unlikely to improve quality: sustained and multiple interventions are usually required to deliver sustained improvements in care.

Twitter Demographics

The data shown below were collected from the profiles of 18 tweeters who shared this research output. Click here to find out more about how the information was compiled.

Mendeley readers

The data shown below were compiled from readership statistics for 166 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
United Kingdom 5 3%
Australia 1 <1%
Portugal 1 <1%
Spain 1 <1%
Ireland 1 <1%
Canada 1 <1%
Unknown 156 94%

Demographic breakdown

Readers by professional status Count As %
Student > Master 40 24%
Student > Ph. D. Student 32 19%
Unspecified 23 14%
Researcher 19 11%
Student > Bachelor 11 7%
Other 41 25%
Readers by discipline Count As %
Medicine and Dentistry 46 28%
Social Sciences 25 15%
Unspecified 23 14%
Nursing and Health Professions 23 14%
Psychology 9 5%
Other 40 24%

Attention Score in Context

This research output has an Altmetric Attention Score of 14. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 23 January 2019.
All research outputs
of 13,735,246 outputs
Outputs from The Patient
of 324 outputs
Outputs of similar age
of 188,505 outputs
Outputs of similar age from The Patient
of 7 outputs
Altmetric has tracked 13,735,246 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 91st percentile: it's in the top 10% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 324 research outputs from this source. They typically receive a little more attention than average, with a mean Attention Score of 5.6. This one has done particularly well, scoring higher than 90% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 188,505 tracked outputs that were published within six weeks on either side of this one in any source. This one has done well, scoring higher than 89% of its contemporaries.
We're also able to compare this research output to 7 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them