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Serviceology for Services

Overview of attention for book
Cover of 'Serviceology for Services'

Table of Contents

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    Book Overview
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    Chapter 1 Analysing and Computing the Risk of Customer Integration for a Service Provider
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    Chapter 2 Shift Scheduling to Improve Customer Satisfaction, Employee Satisfaction and Management Satisfaction in Service Workplace Where Employees and Robots Collaborate
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    Chapter 3 Application-Driven Product-Service System Configuration: Customer-Centered Strategy
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    Chapter 4 Consumers’ Responses to Service Failures and Recoveries
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    Chapter 5 Analyzing an Ecosystem for Complex Consumer Services
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    Chapter 6 Approaches for Sustaining Cultural Resources by Adapting Diversified Context of Customers in Tourism: Comparison Between Japanese and Slovenian Cases
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    Chapter 7 An Economic Lab Experiment for the Best Offer and Approval in Face-to-Face Service Interaction Situation
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    Chapter 8 Development of a Three-Stage Public Observation Service System Model with Logics for Observation/Assessment
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    Chapter 9 An Analysis of the Cognitive Processes Related to “Service Awareness” of Cabin Attendants
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    Chapter 10 Automating Motivation: A Workplace Analysis of Service Technicians and the Motivational Impact of Automated Assistance
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    Chapter 11 Stiction-Free Learning Method for Service Design Beginner
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    Chapter 12 A Proposal of a Visualization Method for Service Ideas Using Paper Card Based-Fieldwork
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    Chapter 13 Introduction to a Service Prototyping Tool Box
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    Chapter 14 Lab-Forming Fields and Field-Forming Labs
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    Chapter 15 A Modelling Method for Digital Service Design and Intellectual Property Management Towards Industry 4.0: CAxMan Case
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    Chapter 16 Service-Driven Enrichment for KbR in the OMiLAB Environment
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    Chapter 17 Modeling Digital Enterprise Ecosystems with ArchiMate: A Mobility Provision Case Study
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    Chapter 18 Serviceology-as-a-Service: a Knowledge-Centric Interpretation
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    Chapter 19 From Service Design to Enterprise Architecture:The Alignment of Service Blueprint and Business Architecture with Business Process Model and Notation
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    Chapter 20 From Software Services to IoT Services: The Modeling Perspective
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    Chapter 21 Enabling Digital Transformation in SMEs by Combining Enterprise Ontologies and Service Blueprinting
Attention for Chapter 14: Lab-Forming Fields and Field-Forming Labs
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Citations

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Summary Dimensions citations
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Chapter title
Lab-Forming Fields and Field-Forming Labs
Chapter number 14
Book title
Serviceology for Services
Published by
Springer, Cham, July 2017
DOI 10.1007/978-3-319-61240-9_14
Book ISBNs
978-3-31-961239-3, 978-3-31-961240-9
Authors

Takeshi Kurata, Ryosuke Ichikari, Ching-Tzun Chang, Masakatsu Kourogi, Masaki Onishi, Takashi Okuma

View on publisher site
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 4 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 4 100%

Demographic breakdown

Readers by professional status Count As %
Student > Bachelor 1 25%
Researcher 1 25%
Student > Master 1 25%
Unknown 1 25%
Readers by discipline Count As %
Computer Science 3 75%
Engineering 1 25%

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