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Successful IT Outsourcing

Overview of attention for book
Cover of 'Successful IT Outsourcing'

Table of Contents

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    Book Overview
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    Chapter 1 Introduction to IT Outsourcing
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    Chapter 2 The Case For and Against Outsourcing
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    Chapter 3 Objectives and Parameters for Outsourced Services
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    Chapter 4 Choosing a Service Provider
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    Chapter 5 Managing Performance
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    Chapter 6 Measuring Performance
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    Chapter 7 Risks and Controls
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    Chapter 8 When Outsourcing Fails to Deliver
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    Chapter 9 ASPs, WASPs and the Future of Outsourcing
Attention for Chapter 3: Objectives and Parameters for Outsourced Services
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