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The DNA of Customer Experience

Overview of attention for book
Overall attention for this book and its chapters
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Mentioned by

wikipedia
3 Wikipedia pages

Citations

dimensions_citation
47 Dimensions

Readers on

mendeley
104 Mendeley
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Title
The DNA of Customer Experience
Published by
Palgrave Macmillan UK, May 2007
DOI 10.1057/9780230210813
ISBNs
978-0-230-50000-6, 978-1-349-35237-1, 978-0-230-21081-3, 978-0-230-57864-7, 978-0-230-21080-6
Authors

Shaw, C., Shaw, Colin

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 104 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
New Zealand 2 2%
Malaysia 1 <1%
Unknown 101 97%

Demographic breakdown

Readers by professional status Count As %
Student > Master 19 18%
Student > Bachelor 11 11%
Student > Ph. D. Student 8 8%
Lecturer 7 7%
Student > Postgraduate 7 7%
Other 21 20%
Unknown 31 30%
Readers by discipline Count As %
Business, Management and Accounting 35 34%
Economics, Econometrics and Finance 12 12%
Engineering 6 6%
Social Sciences 3 3%
Arts and Humanities 3 3%
Other 13 13%
Unknown 32 31%