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Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences

Overview of attention for article published in BMC Health Services Research, September 2008
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About this Attention Score

  • Above-average Attention Score compared to outputs of the same age (62nd percentile)
  • Average Attention Score compared to outputs of the same age and source

Mentioned by

policy
1 policy source

Citations

dimensions_citation
36 Dimensions

Readers on

mendeley
66 Mendeley
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Title
Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences
Published in
BMC Health Services Research, September 2008
DOI 10.1186/1472-6963-8-199
Pubmed ID
Authors

Roland D Friele, Emmy M Sluijs, Johan Legemaate

Mendeley readers

The data shown below were compiled from readership statistics for 66 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Belgium 1 2%
Unknown 65 98%

Demographic breakdown

Readers by professional status Count As %
Student > Master 17 26%
Researcher 10 15%
Student > Ph. D. Student 6 9%
Lecturer 5 8%
Other 5 8%
Other 11 17%
Unknown 12 18%
Readers by discipline Count As %
Medicine and Dentistry 23 35%
Nursing and Health Professions 8 12%
Social Sciences 8 12%
Business, Management and Accounting 7 11%
Economics, Econometrics and Finance 2 3%
Other 5 8%
Unknown 13 20%

Attention Score in Context

This research output has an Altmetric Attention Score of 3. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 01 January 2016.
All research outputs
#4,467,375
of 14,572,831 outputs
Outputs from BMC Health Services Research
#2,340
of 5,020 outputs
Outputs of similar age
#141,323
of 401,293 outputs
Outputs of similar age from BMC Health Services Research
#259
of 552 outputs
Altmetric has tracked 14,572,831 research outputs across all sources so far. This one is in the 49th percentile – i.e., 49% of other outputs scored the same or lower than it.
So far Altmetric has tracked 5,020 research outputs from this source. They typically receive a little more attention than average, with a mean Attention Score of 6.8. This one is in the 48th percentile – i.e., 48% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 401,293 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 62% of its contemporaries.
We're also able to compare this research output to 552 others from the same source and published within six weeks on either side of this one. This one is in the 49th percentile – i.e., 49% of its contemporaries scored the same or lower than it.