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Mendeley readers
| Chapter title |
Customer Service Recovery: The Challenge of Misbehavior in Service Encounters
|
|---|---|
| Chapter number | 5 |
| Book title |
Aktuelle Aspekte in der Dienstleistungsforschung
|
| Published by |
Springer Gabler, Wiesbaden, January 2015
|
| DOI | 10.1007/978-3-658-08090-7_5 |
| Book ISBNs |
978-3-65-808089-1, 978-3-65-808090-7
|
| Authors |
Christina Jerger |
Mendeley readers
The data shown below were compiled from readership statistics for 2 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 2 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Professor | 1 | 50% |
| Professor > Associate Professor | 1 | 50% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 1 | 50% |
| Computer Science | 1 | 50% |