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Chapter title |
Measurement and Evaluation of Service Productivity: A Holistic Approach
|
---|---|
Chapter number | 5 |
Book title |
Smart Technologies for Smart Nations
|
Published by |
Springer, Singapore, January 2016
|
DOI | 10.1007/978-981-287-585-3_5 |
Book ISBNs |
978-9-81-287584-6, 978-9-81-287585-3
|
Authors |
Abhik Patra, Pradip Kumar Ray |