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Chapter title |
Is the Customer Always Right?
|
---|---|
Chapter number | 10 |
Book title |
Postal and Delivery Services
|
Published by |
Springer, Boston, MA, January 2002
|
DOI | 10.1007/978-1-4615-0233-3_10 |
Book ISBNs |
978-1-4613-4978-5, 978-1-4615-0233-3
|
Authors |
Mary S. Elcano, Anita Bizzotto, W. Ashley Lyons |