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Chapter title |
Prozesscontrolling im Qualitätsmanagement
|
---|---|
Chapter number | 13 |
Book title |
Qualitätsmanagement für Dienstleistungen
|
Published by |
Springer Gabler, Berlin, Heidelberg, January 2013
|
DOI | 10.1007/978-3-642-33992-9_13 |
Book ISBNs |
978-3-64-233991-2, 978-3-64-233992-9
|
Authors |
Manfred Bruhn |