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X Demographics
Mendeley readers
Attention Score in Context
| Title |
The Impact of New Media on Customer Relationships
|
|---|---|
| Published in |
Journal of Service Research, August 2010
|
| DOI | 10.1177/1094670510375460 |
| Authors |
Thorsten Hennig-Thurau, Edward C. Malthouse, Christian Friege, Sonja Gensler, Lara Lobschat, Arvind Rangaswamy, Bernd Skiera |
X Demographics
The data shown below were collected from the profiles of 7 X users who shared this research output. Click here to find out more about how the information was compiled.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| United States | 1 | 14% |
| United Kingdom | 1 | 14% |
| Canada | 1 | 14% |
| Unknown | 4 | 57% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Members of the public | 7 | 100% |
Mendeley readers
The data shown below were compiled from readership statistics for 2,421 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Germany | 21 | <1% |
| United Kingdom | 12 | <1% |
| United States | 9 | <1% |
| Spain | 8 | <1% |
| Netherlands | 5 | <1% |
| France | 3 | <1% |
| Brazil | 3 | <1% |
| Portugal | 3 | <1% |
| China | 3 | <1% |
| Other | 29 | 1% |
| Unknown | 2325 | 96% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Master | 619 | 26% |
| Student > Ph. D. Student | 339 | 14% |
| Student > Bachelor | 317 | 13% |
| Student > Doctoral Student | 112 | 5% |
| Researcher | 93 | 4% |
| Other | 350 | 14% |
| Unknown | 591 | 24% |
| Readers by discipline | Count | As % |
|---|---|---|
| Business, Management and Accounting | 1033 | 43% |
| Social Sciences | 230 | 10% |
| Computer Science | 131 | 5% |
| Economics, Econometrics and Finance | 131 | 5% |
| Arts and Humanities | 60 | 2% |
| Other | 190 | 8% |
| Unknown | 646 | 27% |
Attention Score in Context
This research output has an Altmetric Attention Score of 10. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 29 August 2019.
All research outputs
#3,777,350
of 25,837,817 outputs
Outputs from Journal of Service Research
#90
of 415 outputs
Outputs of similar age
#14,606
of 105,399 outputs
Outputs of similar age from Journal of Service Research
#3
of 7 outputs
Altmetric has tracked 25,837,817 research outputs across all sources so far. Compared to these this one has done well and is in the 85th percentile: it's in the top 25% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 415 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 12.0. This one has done well, scoring higher than 75% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 105,399 tracked outputs that were published within six weeks on either side of this one in any source. This one has done well, scoring higher than 86% of its contemporaries.
We're also able to compare this research output to 7 others from the same source and published within six weeks on either side of this one. This one has scored higher than 4 of them.