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Reimagining the Future Public Service Workforce

Overview of attention for book
Cover of 'Reimagining the Future Public Service Workforce'

Table of Contents

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    Book Overview
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    Chapter 1 Introduction: Imagining the Future Public Service Workforce
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    Chapter 2 Boundary Challenges and the Work of Boundary Spanners
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    Chapter 3 Showing You Care: Emotional Labor and Public Service Work
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    Chapter 4 Narratives and Storytelling
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    Chapter 5 Design Matters: The Implications of Design Thinking and Practice for Future Public Service Workforce Skills and Culture
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    Chapter 6 More Rave Than Waltz—Why the Complexity of Public Service Means the End for Hero Leadership
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    Chapter 7 Empathy, Ethics and Efficiency: Twenty First Century Capabilities for Public Managers
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    Chapter 8 Developing and Recruiting the Future Public Servant
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    Chapter 9 Creating a Diverse Workforce
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    Chapter 10 Conclusions
Attention for Chapter 3: Showing You Care: Emotional Labor and Public Service Work
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