Chapter 1 Introduction: Imagining the Future Public Service Workforce

Chapter 2 Boundary Challenges and the Work of Boundary Spanners

Chapter 3 Showing You Care: Emotional Labor and Public Service Work

Chapter 5 Design Matters: The Implications of Design Thinking and Practice for Future Public Service Workforce Skills and Culture

Chapter 6 More Rave Than Waltz—Why the Complexity of Public Service Means the End for Hero Leadership

Chapter 7 Empathy, Ethics and Efficiency: Twenty First Century Capabilities for Public Managers

Chapter 8 Developing and Recruiting the Future Public Servant

Chapter 9 Creating a Diverse Workforce

Chapter 10 Conclusions