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Globalization of Professional Services

Overview of attention for book
Cover of 'Globalization of Professional Services'

Table of Contents

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    Book Overview
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    Chapter 1 Responding Strategically to Fundamental Changes in Professional Services: Aim and Scope of the Book
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    Chapter 2 Consolidation Patterns in the IT Outsourcing Market: Past, Present, and Future
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    Chapter 3 Market Entry and Expansion Strategies of Indian IT Firms into the European IT Outsourcing Industry
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    Chapter 4 Global Sourcing: Shifting the Focus from Cost Saving to a Strategic Set-up
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    Chapter 5 Strategically Organising for Innovation in Global Sourcing
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    Chapter 6 Making Business Smart: How to Position for Business as a Service
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    Chapter 7 Taking an Active M&A Role in the Consolidation of the Engineering Sector
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    Chapter 8 Balancing Industrialisation and Business Complexities
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    Chapter 9 Industrialization Lessons for the European Banking IT
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    Chapter 10 Lean Management and Operations in the Global Professional Services Industry
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    Chapter 11 Transforming into a Networked Organization to Empower a Distributed Workforce
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    Chapter 12 Legal Framework of IT Outsourcing and Global Sourcing: A Comparative Approach from the Indian, Anglo/American and German Legal Perspective
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    Chapter 13 Service Analytics: Leveraging Data Across Enterprise Boundaries for Competitive Advantage
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    Chapter 14 The Power of the Customer and Its Implications for Business and IT Integration
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    Chapter 15 Successful People Strategies for Innovation in Global Delivery and Virtual Teams
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    Chapter 16 Diversity and Inclusion: A Business Imperative in Global Professional Services
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    Chapter 17 Advancing Intercultural Competencies for Global Collaboration
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    Chapter 18 Emerging Economy: Emerging Talent
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    Chapter 19 Emerging Markets from an Indian Perspective: Focus on Germanic Countries
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    Chapter 20 Transformation Journey from Offshore Service Provider to Global Innovator
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    Chapter 21 Departments in Transition: How Businesses Organise Their Knowledge Work
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    Chapter 22 Internationalising the Departments for Devices and Accessories of a Communications Technology Company
Attention for Chapter 13: Service Analytics: Leveraging Data Across Enterprise Boundaries for Competitive Advantage
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Citations

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Chapter title
Service Analytics: Leveraging Data Across Enterprise Boundaries for Competitive Advantage
Chapter number 13
Book title
Globalization of Professional Services
Published by
Springer, Berlin, Heidelberg, January 2012
DOI 10.1007/978-3-642-29181-4_13
Book ISBNs
978-3-64-229180-7, 978-3-64-229181-4
Authors

Hansjörg Fromm, François Habryn, Gerhard Satzger

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 51 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Germany 6 12%
Greece 1 2%
United Kingdom 1 2%
Unknown 43 84%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 16 31%
Student > Master 13 25%
Student > Doctoral Student 6 12%
Researcher 6 12%
Professor 2 4%
Other 3 6%
Unknown 5 10%
Readers by discipline Count As %
Business, Management and Accounting 24 47%
Computer Science 13 25%
Economics, Econometrics and Finance 3 6%
Earth and Planetary Sciences 1 2%
Decision Sciences 1 2%
Other 3 6%
Unknown 6 12%