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Service Design and Service Thinking in Healthcare and Hospital Management

Overview of attention for book
Cover of 'Service Design and Service Thinking in Healthcare and Hospital Management'

Table of Contents

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    Book Overview
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    Chapter 1 Service Design as a Transformational Driver Toward Person-Centered Care in Healthcare
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    Chapter 2 Changing the Rules of the Game in Healthcare Through Service Design
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    Chapter 3 Using Small Step Service Design Thinking to Create and Implement Services that Improve Patient Care
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    Chapter 4 Service Innovation by Patient-Centric Innovation Processes
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    Chapter 5 Service Design During the Later Development Phases: Introducing a Service Design Roadmapping Approach
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    Chapter 6 Innovation in Service Design Thinking
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    Chapter 7 The Use of Tangible Tools as a Means to Support Co-design During Service Design Innovation Projects in Healthcare
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    Chapter 8 Investigating the “In-betweenness” of Service Design Practitioners in Healthcare
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    Chapter 9 Service Design Empowering Innovative Communities Within Healthcare
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    Chapter 10 A Design Perspective on Future Healthcare Services for the Home Environment
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    Chapter 11 Co-creative Service Design in Municipal Health Services: Reflections and Lessons Learned from a Design Education Perspective
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    Chapter 12 Evaluating Co-production in Mental Health Services as a Support for Co-design Activities
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    Chapter 13 Strategic Design Abilities for Integrated Care Innovation
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    Chapter 14 Designing the Function of Health Technology Assessment as a Support for Hospital Management
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    Chapter 15 It Takes More than a Village: Leveraging Globalized Information, Knowledge, and Resources to Design Services Tailored to an Accountable Health Community for Mental Health
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    Chapter 16 Redefining Touchpoints: An Integrated Approach for Implementing Omnichannel Service Concepts
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    Chapter 17 Mapping an Ambient Assisted Living Service as a Seamful Cross-Channel Ecosystem
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    Chapter 18 4D Wireframing as a Tool for Integrating Digital with Physical Touchpoints for an Elevated Patient Experience
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    Chapter 19 Managing Complex Patient Journeys in Healthcare
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    Chapter 20 Design for Social Innovation as Designing for Service: The Case of Active Aging in Brazil
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    Chapter 21 Service Design Methods: Knowledge Co-production in Health and Social Care
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    Chapter 22 Why Hospitals Need Service Design
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    Chapter 23 Neonatal Care Unit: Special Care for Babies
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    Chapter 24 Alarm in the ICU! Envisioning Patient Monitoring and Alarm Management in Future Intensive Care Units
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    Chapter 25 Patient Self-Service Paradigms in Hospital and Healthcare Service Design Settings
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    Chapter 26 Flying Drones to Exchange Lab Samples: Service Innovation by the Swiss Multisite Hospital EOC
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    Chapter 27 Service Designing a New Hospital for Lapland Hospital District
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    Chapter 28 Health Services Design Based on Innovations in Two Hospitals in Mexico
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    Chapter 29 Dealing with Different Cultures: Overcoming Challenges of Service Design in a Multicultural World
Attention for Chapter 1: Service Design as a Transformational Driver Toward Person-Centered Care in Healthcare
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Chapter title
Service Design as a Transformational Driver Toward Person-Centered Care in Healthcare
Chapter number 1
Book title
Service Design and Service Thinking in Healthcare and Hospital Management
Published by
Springer, Cham, December 2018
DOI 10.1007/978-3-030-00749-2_1
Book ISBNs
978-3-03-000748-5, 978-3-03-000749-2

Lisa Malmberg, Vanessa Rodrigues, Linda Lännerström, Katarina Wetter-Edman, Josina Vink, Stefan Holmlid

Twitter Demographics

The data shown below were collected from the profile of 1 tweeter who shared this research output. Click here to find out more about how the information was compiled.

Mendeley readers

The data shown below were compiled from readership statistics for 21 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 21 100%

Demographic breakdown

Readers by professional status Count As %
Researcher 3 14%
Student > Ph. D. Student 3 14%
Student > Master 3 14%
Student > Bachelor 3 14%
Student > Doctoral Student 2 10%
Other 2 10%
Unknown 5 24%
Readers by discipline Count As %
Design 3 14%
Business, Management and Accounting 3 14%
Nursing and Health Professions 2 10%
Engineering 2 10%
Psychology 2 10%
Other 4 19%
Unknown 5 24%