Chapter 1 A Decade of eParticipation Research

Chapter 2 Turning Ideas into Proposals: A Case for Blended Participation During the Participatory Budgeting Trial in Helsinki

Chapter 3 ‘Trendy’ Cities: Exploring the Adoption of Different Types of Social Media by Portuguese Municipalities

Chapter 4 Acceptance of Tools for Electronic Citizen Participation

Chapter 5 New Wine in Old Bottles: Chatbots in Government

Chapter 6 Digital Transformation in Public Sector Organisations: The Role of Informal Knowledge Sharing Networks and Social Media

Chapter 7 Designing Proactive Business Event Services

Chapter 8 ICT-Enabled Citizen Co-production in Excluded Areas – Using Volunteers in Emergency Response

Chapter 9 Digitalizing Crisis Management Training

Chapter 10 Who Are the Users of Digital Public Services?

Chapter 12 Substituting Computers for Mobile Phones? An Analysis of the Effect of Device Divide on Digital Skills in Brazil

Chapter 13 The Role of eParticipation in the Expansion of Individual Capabilities