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Mendeley readers
Chapter title |
Improving the AHT in Telecommunication Companies by Automatic Modeling of Call Center Service
|
---|---|
Chapter number | 9 |
Book title |
Progress in Artificial Intelligence
|
Published by |
Springer, Cham, August 2019
|
DOI | 10.1007/978-3-030-30244-3_9 |
Book ISBNs |
978-3-03-030243-6, 978-3-03-030244-3
|
Authors |
Henrique de Castro Neto, Rita Maria Silva Julia, Elaine Ribeiro Faria Paiva, Andre Ponce de Leon Ferreira Carvalho, Anisio Pereira Santos Junior, Diansley Raphael Santos Peres, Etienne Silva Julia, Jony Teixeira de Melo, Umberto Maia Barcelos, Josiane Esteves de Assis, de Castro Neto, Henrique, Julia, Rita Maria Silva, Paiva, Elaine Ribeiro Faria, Carvalho, Andre Ponce de Leon Ferreira, Junior, Anisio Pereira Santos, Peres, Diansley Raphael Santos, Julia, Etienne Silva, de Melo, Jony Teixeira, Barcelos, Umberto Maia, de Assis, Josiane Esteves |
Mendeley readers
The data shown below were compiled from readership statistics for 18 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
Country | Count | As % |
---|---|---|
Unknown | 18 | 100% |
Demographic breakdown
Readers by professional status | Count | As % |
---|---|---|
Student > Ph. D. Student | 4 | 22% |
Lecturer | 1 | 6% |
Student > Doctoral Student | 1 | 6% |
Professor | 1 | 6% |
Student > Bachelor | 1 | 6% |
Other | 2 | 11% |
Unknown | 8 | 44% |
Readers by discipline | Count | As % |
---|---|---|
Computer Science | 5 | 28% |
Business, Management and Accounting | 2 | 11% |
Chemical Engineering | 1 | 6% |
Pharmacology, Toxicology and Pharmaceutical Science | 1 | 6% |
Unknown | 9 | 50% |