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Behavioral Operational Research

Overview of attention for book
Cover of 'Behavioral Operational Research'

Table of Contents

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    Book Overview
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    Chapter 1 Engaging with Behavioral Operational Research: On Methods, Actors and Praxis
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    Chapter 2 Behavior with Models: The Role of Psychological Heuristics in Operational Research
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    Chapter 3 Behavior in Models: A Framework for Representing Human Behavior
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    Chapter 4 Behavior Beyond the Model
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    Chapter 5 Simulation and Laboratory Experiments: Exploring Self-Organizing Behavior in a Collective Choice Model
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    Chapter 6 Misperception of Behavioral Operations and Bodies of Knowledge
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    Chapter 7 Agent-Based Models and Behavioral Operational Research
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    Chapter 8 Modeling Behavioral Decision Making: Creation and Representation of Judgment
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    Chapter 9 Big Data and Behavior in Operational Research: Towards a “Smart OR”
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    Chapter 10 Behavioral Issues in the Practical Application of Scenario Thinking: Cognitive Biases, Effective Group Facilitation and Overcoming Business-as-Usual Thinking
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    Chapter 11 The Impact of Group Model Building on Behavior
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    Chapter 12 Overview: Behavioral Operational Research in Practice
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    Chapter 13 Healthcare: Human Behavior in Simulation Models
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    Chapter 14 Service Operations: Behavioral Operational Research in British Telecommunications
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    Chapter 15 Smart Cities: Big Data and Behavioral Operational Research
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    Chapter 16 Mergers and Acquisitions: Modeling Decision Making in Integration Projects
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    Chapter 17 Supporting Strategy: Behavioral Influences on Resource Conceptualization Processes
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    Chapter 18 The Past, Present and Futures of Behavioral Operational Research
Attention for Chapter 14: Service Operations: Behavioral Operational Research in British Telecommunications
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Citations

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Chapter title
Service Operations: Behavioral Operational Research in British Telecommunications
Chapter number 14
Book title
Behavioral Operational Research
Published by
Palgrave Macmillan UK, June 2016
DOI 10.1057/978-1-137-53551-1_14
Book ISBNs
978-1-137-53549-8, 978-1-137-53551-1
Authors

Jonathan Malpass

Editors

Martin Kunc, Jonathan Malpass, Leroy White

View on publisher site
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 5 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 5 100%

Demographic breakdown

Readers by professional status Count As %
Student > Master 3 60%
Researcher 1 20%
Student > Ph. D. Student 1 20%
Readers by discipline Count As %
Engineering 2 40%
Business, Management and Accounting 1 20%
Psychology 1 20%
Computer Science 1 20%

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