Customer‐centric regulation: The case of Victorian urban water sector

Overview of attention for article published in Regulation & Governance, October 2020

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Make sure to read! Drs @jayanath11, @pawseforthought & Tahmid Nayeem use in-depth interviews to critically analyze the scope, design, and incentive mechanisms that underpin the new regulatory processes in the water utility sector. https://t.co/u3ern5DF

02 Nov 2020

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New Victorian 🚰 regulatory framework adds a reputational incentive for companies with a self and regulator assessment of the ambition of price submissions Rankings are 😐Basic 🙂Standard 😃Advanced or 🚀Leading More: https://t.co/4MVL03MfYp

24 Oct 2020

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