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How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use

Overview of attention for article published in Journal of Broadcasting & Electronic Media, December 2020
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About this Attention Score

  • In the top 5% of all research outputs scored by Altmetric
  • Among the highest-scoring outputs from this source (#28 of 537)
  • High Attention Score compared to outputs of the same age (95th percentile)
  • High Attention Score compared to outputs of the same age and source (92nd percentile)

Mentioned by

news
7 news outlets
twitter
1 tweeter

Citations

dimensions_citation
49 Dimensions

Readers on

mendeley
243 Mendeley
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Title
How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use
Published in
Journal of Broadcasting & Electronic Media, December 2020
DOI 10.1080/08838151.2020.1834296
Authors

Yang Cheng, Hua Jiang

Twitter Demographics

The data shown below were collected from the profile of 1 tweeter who shared this research output. Click here to find out more about how the information was compiled.

Mendeley readers

The data shown below were compiled from readership statistics for 243 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 243 100%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 39 16%
Unspecified 22 9%
Student > Master 20 8%
Student > Doctoral Student 13 5%
Student > Bachelor 13 5%
Other 38 16%
Unknown 98 40%
Readers by discipline Count As %
Business, Management and Accounting 58 24%
Unspecified 23 9%
Computer Science 18 7%
Social Sciences 18 7%
Arts and Humanities 6 2%
Other 17 7%
Unknown 103 42%

Attention Score in Context

This research output has an Altmetric Attention Score of 52. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 21 December 2020.
All research outputs
#564,804
of 19,806,963 outputs
Outputs from Journal of Broadcasting & Electronic Media
#28
of 537 outputs
Outputs of similar age
#21,661
of 474,291 outputs
Outputs of similar age from Journal of Broadcasting & Electronic Media
#2
of 13 outputs
Altmetric has tracked 19,806,963 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 97th percentile: it's in the top 5% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 537 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 11.3. This one has done particularly well, scoring higher than 94% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 474,291 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 95% of its contemporaries.
We're also able to compare this research output to 13 others from the same source and published within six weeks on either side of this one. This one has done particularly well, scoring higher than 92% of its contemporaries.