MEDIA ADVISORY: The secret to superior customer service? Use concrete language. - Schulich School of Business
Schulich,
March 7, 2022 A recently published article in the January/February issue of Harvard Business Review features research findings…
March 7, 2022 A recently published article in the January/February issue of Harvard Business Review features research findings…
In the 21st century, consumers have learned how to pick up on the “canned,” pre-written language businesses use in sales…