Chapter 1 Engaging with Behavioral Operational Research: On Methods, Actors and Praxis

Chapter 2 Behavior with Models: The Role of Psychological Heuristics in Operational Research

Chapter 3 Behavior in Models: A Framework for Representing Human Behavior

Chapter 4 Behavior Beyond the Model

Chapter 5 Simulation and Laboratory Experiments: Exploring Self-Organizing Behavior in a Collective Choice Model

Chapter 6 Misperception of Behavioral Operations and Bodies of Knowledge

Chapter 8 Modeling Behavioral Decision Making: Creation and Representation of Judgment

Chapter 9 Big Data and Behavior in Operational Research: Towards a “Smart OR”

Chapter 10 Behavioral Issues in the Practical Application of Scenario Thinking: Cognitive Biases, Effective Group Facilitation and Overcoming Business-as-Usual Thinking

Chapter 11 The Impact of Group Model Building on Behavior

Chapter 12 Overview: Behavioral Operational Research in Practice

Chapter 13 Healthcare: Human Behavior in Simulation Models

Chapter 14 Service Operations: Behavioral Operational Research in British Telecommunications

Chapter 15 Smart Cities: Big Data and Behavioral Operational Research

Chapter 16 Mergers and Acquisitions: Modeling Decision Making in Integration Projects

Chapter 17 Supporting Strategy: Behavioral Influences on Resource Conceptualization Processes

Chapter 18 The Past, Present and Futures of Behavioral Operational Research