Chapter 1 Introduction

Chapter 2 Human Factors in Crisis, Disaster and Emergency: Some Policy Implications and Lessons of Effective Communication

Chapter 3 Crisis Management, Social Media, and Smart Devices

Chapter 4 Case Studies in Crisis Communication: Some Pointers to Best Practice

Chapter 5 Best Practices in the Design of a Citizen Focused Crisis Management Platform

Chapter 6 Analyzing Crowd-Sourced Information and Social Media for Crisis Management

Chapter 7 The ATHENA Mobile Application

Chapter 8 Standardization to Deal with Multilingual Information in Social Media During Large-Scale Crisis Situations Using Crisis Management Language

Chapter 9 Cloud-Based Intelligence Aquisition and Processing for Crisis Management

Chapter 10 The Relevant Legal Framework

Chapter 11 Legal Considerations Relating to the Police Use of Social Media

Chapter 12 Preliminary ATHENA Case Studies: Test-Bed Development and Delivery

Chapter 14 Concluding Remarks