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Chapter title |
How Do Financial Services Stack Up? Findings from a Benchmarking Study of the US Financial Service Sector
|
---|---|
Chapter number | 21 |
Book title |
Creating Value in Financial Services
|
Published by |
Springer, Boston, MA, January 2000
|
DOI | 10.1007/978-1-4615-4605-4_21 |
Book ISBNs |
978-1-4613-7081-9, 978-1-4615-4605-4
|
Authors |
Richard B. Chase, Aleda V. Roth, Chris Voss |