Chapter 1 Analysing and Computing the Risk of Customer Integration for a Service Provider

Chapter 2 Shift Scheduling to Improve Customer Satisfaction, Employee Satisfaction and Management Satisfaction in Service Workplace Where Employees and Robots Collaborate

Chapter 3 Application-Driven Product-Service System Configuration: Customer-Centered Strategy

Chapter 4 Consumers’ Responses to Service Failures and Recoveries

Chapter 5 Analyzing an Ecosystem for Complex Consumer Services

Chapter 6 Approaches for Sustaining Cultural Resources by Adapting Diversified Context of Customers in Tourism: Comparison Between Japanese and Slovenian Cases

Chapter 7 An Economic Lab Experiment for the Best Offer and Approval in Face-to-Face Service Interaction Situation

Chapter 8 Development of a Three-Stage Public Observation Service System Model with Logics for Observation/Assessment

Chapter 9 An Analysis of the Cognitive Processes Related to “Service Awareness” of Cabin Attendants

Chapter 10 Automating Motivation: A Workplace Analysis of Service Technicians and the Motivational Impact of Automated Assistance

Chapter 11 Stiction-Free Learning Method for Service Design Beginner

Chapter 12 A Proposal of a Visualization Method for Service Ideas Using Paper Card Based-Fieldwork

Chapter 13 Introduction to a Service Prototyping Tool Box

Chapter 14 Lab-Forming Fields and Field-Forming Labs

Chapter 16 Service-Driven Enrichment for KbR in the OMiLAB Environment

Chapter 17 Modeling Digital Enterprise Ecosystems with ArchiMate: A Mobility Provision Case Study

Chapter 18 Serviceology-as-a-Service: a Knowledge-Centric Interpretation

Chapter 19 From Service Design to Enterprise Architecture:The Alignment of Service Blueprint and Business Architecture with Business Process Model and Notation

Chapter 20 From Software Services to IoT Services: The Modeling Perspective

Chapter 21 Enabling Digital Transformation in SMEs by Combining Enterprise Ontologies and Service Blueprinting