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Customer Relationship Management

Overview of attention for book
Cover of 'Customer Relationship Management'

Table of Contents

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    Book Overview
  2. Altmetric Badge
    Chapter 1 Strategic CRM Today
  3. Altmetric Badge
    Chapter 2 Concepts of Customer Value
  4. Altmetric Badge
    Chapter 3 Strategic CRM
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    Chapter 4 Implementing the CRM Strategy
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    Chapter 5 Customer Analytics Part I
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    Chapter 6 Customer Analytics Part II
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    Chapter 7 Data Mining
  9. Altmetric Badge
    Chapter 8 Using Databases
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    Chapter 9 Software Tools and Dashboards
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    Chapter 10 Loyalty Programs: Design and Effectiveness
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    Chapter 11 Campaign Management
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    Chapter 12 Impact of CRM on Marketing Channels
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    Chapter 13 CRM Issues in the Business-To-Business Context
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    Chapter 14 Customer Privacy Concerns and Privacy Protective Responses
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    Chapter 15 CRM in Social Media
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    Chapter 16 Applications of CRM in B2B and B2C Scenarios Part I
  18. Altmetric Badge
    Chapter 17 Applications of CRM in B2B and B2C Scenarios Part II
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    Chapter 18 Future of CRM
Attention for Chapter 5: Customer Analytics Part I
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