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| Chapter title |
Support Roles and Behaviors
|
|---|---|
| Chapter number | 7 |
| Book title |
Technical Support Essentials
|
| Published by |
Apress, January 2009
|
| DOI | 10.1007/978-1-4302-2548-5_7 |
| Book ISBNs |
978-1-4302-2547-8, 978-1-4302-2548-5
|
| Authors |
Andres R. Sanchez |