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Improving public services by mining citizen feedback: An application of natural language processing

Overview of attention for article published in Public Administration, March 2020
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About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • High Attention Score compared to outputs of the same age (91st percentile)
  • High Attention Score compared to outputs of the same age and source (90th percentile)

Mentioned by

news
1 news outlet
blogs
1 blog
policy
1 policy source
twitter
19 X users

Citations

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14 Dimensions

Readers on

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115 Mendeley