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Chapter title |
The Black Box in Action
|
---|---|
Chapter number | 10 |
Book title |
Customer Experience
|
Published by |
Palgrave Macmillan, London, January 2010
|
DOI | 10.1057/9780230291775_10 |
Book ISBNs |
978-1-349-32027-1, 978-0-230-29177-5
|
Authors |
Colin Shaw, Qaalfa Dibeehi, Steven Walden |