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Customer Engagement Marketing

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Cover of 'Customer Engagement Marketing'

Table of Contents

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    Book Overview
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    Chapter 1 Customer Engagement Marketing
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    Chapter 2 If You Build It Right, They Will Engage: A Study of Antecedent Conditions of Customer Engagement
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    Chapter 3 Measuring and Managing Customer Engagement Value Through the Customer Journey
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    Chapter 4 Customer Engagement Through Personalization and Customization
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    Chapter 5 Managing Product Returns Within the Customer Value Framework
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    Chapter 6 Multi-tier Loyalty Programs to Stimulate Customer Engagement
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    Chapter 7 Happy Users, Grumpy Bosses: Current Community Engagement Literature and the Impact of Support Engagement in a B2B Setting on User and Upper Management Satisfaction
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    Chapter 8 Customer Engagement and Employee Engagement: A Research Review and Agenda
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    Chapter 9 The Disruptive Impact of Customer Engagement on the Business-to-Consumer Sales Force
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    Chapter 10 Creating Stronger Brands Through Consumer Experience and Engagement
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    Chapter 11 From Customer to Partner Engagement: A Conceptualization and Typology of Engagement in B2B
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    Chapter 12 Engaging with Brands: The Influence of Dispositional and Situational Brand Engagement on Customer Advocacy
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    Chapter 13 The Emotional Engagement Paradox
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    Chapter 14 Conclusion: Informing Customer Engagement Marketing and Future Research
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Title
Customer Engagement Marketing
Published by
Springer International Publishing, January 2018
DOI 10.1007/978-3-319-61985-9
ISBNs
978-3-31-961984-2, 978-3-31-961985-9
Editors

Robert W. Palmatier, V. Kumar, Colleen M. Harmeling

X Demographics

X Demographics

The data shown below were collected from the profiles of 3 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 439 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 439 100%

Demographic breakdown

Readers by professional status Count As %
Student > Master 58 13%
Student > Ph. D. Student 46 10%
Student > Bachelor 46 10%
Lecturer 22 5%
Student > Doctoral Student 21 5%
Other 64 15%
Unknown 182 41%
Readers by discipline Count As %
Business, Management and Accounting 148 34%
Economics, Econometrics and Finance 24 5%
Social Sciences 19 4%
Computer Science 12 3%
Unspecified 11 3%
Other 38 9%
Unknown 187 43%