Chapter 1 Managing Boundary Spanning Elements: An Introduction

Chapter 2 Customer Cyberbullying: The Experiences of India’s International-Facing Call Centre Agents

Chapter 3 A Study of Service Worker Burnout in Russia

Chapter 4 Drivers of Salesperson’s Customer Orientation: A Work Value Perspective

Chapter 5 Exploring the Role of Salesperson Attributes and Service Behaviors in Adaptive Selling

Chapter 6 The Mediating Role of Role Stress in the Relationship Between Goal Orientation and Job Satisfaction Among Salespersons: An Empirical Study

Chapter 7 Management Interventions and Prosocial Behaviours: Understanding the Mediating Mechanisms

Chapter 8 Customer Responses to Service Failure and Recovery Experiences

Chapter 9 Boundary Objects and End User Engagement: Illustrations from the Social Enterprise Domain

Chapter 10 Boundary Spanning Challenges in a Co-Creative Enterprise: Lesson from Social Problem-Solving Collaborations