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Service is front stage : positioning services for value advantage

Overview of attention for book
Attention for Chapter 11: Managing the Change Process
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mendeley
11 Mendeley
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Chapter title
Managing the Change Process
Chapter number 11
Book title
Service is Front Stage
Published by
Palgrave Macmillan, London, January 2006
DOI 10.1057/9780230579477_11
Book ISBNs
978-1-349-28249-4, 978-0-230-57947-7
Authors

James Teboul

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 11 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
United States 2 18%
United Kingdom 1 9%
Saint Kitts and Nevis 1 9%
Unknown 7 64%

Demographic breakdown

Readers by professional status Count As %
Student > Master 2 18%
Student > Bachelor 2 18%
Student > Doctoral Student 1 9%
Professor 1 9%
Librarian 1 9%
Other 4 36%
Readers by discipline Count As %
Business, Management and Accounting 4 36%
Medicine and Dentistry 3 27%
Computer Science 1 9%
Decision Sciences 1 9%
Psychology 1 9%
Other 0 0%
Unknown 1 9%