Attention for Chapter 96:
Complaint Intention of Dissatisfied Customers: The Moderating Role of Affective Commitment and Complaint Barriers
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Chapter title |
Complaint Intention of Dissatisfied Customers: The Moderating Role of Affective Commitment and Complaint Barriers
|
Chapter number |
96 |
Book title |
Proceedings of the 2008 Academy of Marketing Science (AMS) Annual Conference
|
Published by |
Springer, Cham, January 2015
|
DOI |
10.1007/978-3-319-10963-3_96 |
Book ISBNs |
978-3-31-910962-6, 978-3-31-910963-3
|
Authors |
Heiner Evanschitzky, Christian Brock, Dieter Ahlert
|
Mendeley readers
Mendeley readers
Geographical breakdown
Country |
Count |
As % |
Unknown |
3 |
100% |
Demographic breakdown
Readers by professional status |
Count |
As % |
Unspecified |
1 |
33% |
Professor > Associate Professor |
1 |
33% |
Unknown |
1 |
33% |
Readers by discipline |
Count |
As % |
Unspecified |
1 |
33% |
Nursing and Health Professions |
1 |
33% |
Unknown |
1 |
33% |