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Chapter title |
Employee Smile in Service Encounters: A Review of the Literature and Research Directions
|
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Chapter number | 148 |
Book title |
Proceedings of the 2008 Academy of Marketing Science (AMS) Annual Conference
|
Published by |
Springer, Cham, January 2015
|
DOI | 10.1007/978-3-319-10963-3_148 |
Book ISBNs |
978-3-31-910962-6, 978-3-31-910963-3
|
Authors |
Gianfranco Walsh, Thomas Kilian, Urs Kuhlmann, Mehul Garg |