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Mendeley readers
Chapter title |
Technology’s Impact on the Gaps Model of Service Quality
|
---|---|
Chapter number | 10 |
Book title |
Handbook of Service Science
|
Published by |
Springer, Boston, MA, January 2010
|
DOI | 10.1007/978-1-4419-1628-0_10 |
Book ISBNs |
978-1-4419-1627-3, 978-1-4419-1628-0
|
Authors |
Mary Jo Bitner, Valarie A. Zeithaml, Dwayne D. Gremler, Bitner, Mary Jo, Zeithaml, Valarie A., Gremler, Dwayne D. |
Mendeley readers
The data shown below were compiled from readership statistics for 223 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
Country | Count | As % |
---|---|---|
Germany | 2 | <1% |
Colombia | 1 | <1% |
Czechia | 1 | <1% |
United Kingdom | 1 | <1% |
Iran, Islamic Republic of | 1 | <1% |
Unknown | 217 | 97% |
Demographic breakdown
Readers by professional status | Count | As % |
---|---|---|
Student > Master | 45 | 20% |
Student > Ph. D. Student | 36 | 16% |
Student > Bachelor | 19 | 9% |
Student > Doctoral Student | 15 | 7% |
Researcher | 14 | 6% |
Other | 33 | 15% |
Unknown | 61 | 27% |
Readers by discipline | Count | As % |
---|---|---|
Business, Management and Accounting | 90 | 40% |
Computer Science | 16 | 7% |
Economics, Econometrics and Finance | 8 | 4% |
Social Sciences | 8 | 4% |
Engineering | 7 | 3% |
Other | 27 | 12% |
Unknown | 67 | 30% |