You are seeing a free-to-access but limited selection of the activity Altmetric has collected about this research output.
Click here to find out more.
Chapter title |
CX-Basisarbeit: Verständnis bis Strategie
|
---|---|
Chapter number | 5 |
Book title |
Der Konkurrenz ein Kundenerlebnis voraus
|
Published by |
Springer Gabler, Wiesbaden, January 2016
|
DOI | 10.1007/978-3-658-10528-0_5 |
Book ISBNs |
978-3-65-810527-3, 978-3-65-810528-0
|
Authors |
Karin Glattes |