You are seeing a free-to-access but limited selection of the activity Altmetric has collected about this research output.
Click here to find out more.
Mendeley readers
| Chapter title |
The effect of organization, multi-channels and moments of contact on the customer experience
|
|---|---|
| Chapter number | 4 |
| Book title |
Building Great Customer Experiences
|
| Published by |
Palgrave Macmillan, London, January 2002
|
| DOI | 10.1057/9780230554719_4 |
| Book ISBNs |
978-1-4039-3949-4, 978-0-230-55471-9
|
| Authors |
Colin Shaw, John Ivens, Shaw, Colin, Ivens, John |
Mendeley readers
The data shown below were compiled from readership statistics for 7 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Unknown | 7 | 100% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Master | 2 | 29% |
| Student > Ph. D. Student | 1 | 14% |
| Unknown | 4 | 57% |
| Readers by discipline | Count | As % |
|---|---|---|
| Computer Science | 1 | 14% |
| Social Sciences | 1 | 14% |
| Engineering | 1 | 14% |
| Unknown | 4 | 57% |